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Welcome hosts!

pack2go was built for holiday rental owners who don't need another booking site—they just need a smarter way to fill unexpected availability. We are here for when you need us, not when you don't. Whether you're offering Instant Deals, negotiating Private Deals or responding to Personalised Offers, you'll find everything you need to know below. And remember, we are always here, just a quick email away!

Host help centre

Who is pack2go for?

We work with:

  • Villas
  • Holiday cottages
  • Apartments
  • Glamping
  • Lodges
  • Small agencies
  • Property managers
    Whether you manage one property or one thousand.

How is pack2go different?

Traditional OTAs expect you to list year-round and compete against direct bookings. pack2go focuses purely on:

  • cancellations
  • unexpected gaps
  • unsold dates
  • last-minute availability\

You decide when to use us.

What are the different listing types?

Instant Deals
List your available dates and their standard nightly rate. Our system will then automatically apply discounts as the arrival date nears ranging from 10% 28+ days before and increasing by 10% weekly until it reaches 50% at 0-6 days before arrival (hosts may withdraw listings at anytime).
Perfect if you want bookings without negotiation.

Private Deals
Keep your public pricing intact.
List your late availability dates as 'offers invited'
Travellers submit offers privately and you decide whether to accept, decline or negotiate.

Personalised Offers
Receive requests from travellers looking for stays matching your property.
Only respond if you'd like to make an offer.

How much does it cost?

Host membership starts from £20 per month.
There are no long-term contracts and you can choose the plan that suits your business.

Do you charge commission?

For bookings completed securely through pack2go, a small booking fee applies to cover our card processing and admin costs.

Can I switch my listing type?

Yes.
You can choose whichever listing style works best for each calendar gap/property.

Can agencies join?

Yes!
We welcome agencies to our host community.
Our pricing works equally well whether you manage one property or hundreds.
Many agencies use pack2go to help reduce empty nights across their portfolio paying just one, small monthly fee per country.

How quickly can I receive enquiries?

Immediately.
As soon as your listing is live—or you respond to a Personalised Offer—travellers can contact or book you.

Can I approve bookings?

With Private Deals and Personalised Offers, you're always in control of whether to accept an offer.
Instant Deals can be booked immediately online but are not charged until they are accepted by hosts.

How do host payments work?

A traveller requests to book your property following an offer being agreed or an instant deal booking being accepted.
The traveller enters their credit card details and payment is collected securely by Stripe.
You welcome your guests as usual.
Two days after check-out, Stripe automatically transfers your payout to your bank account.
The 5% pack2go platform fee is deducted before payment is released.
Simple, secure and automatic.

Why isn't payment released before the stay?

To protect both guests and hosts, payments are held securely until the stay has been completed. This is standard practice across many online booking platforms and helps ensure a safe and trusted marketplace for everyone.

What if a guest raises an issue?

We encourage guests to contact you first, as most questions can be resolved quickly through direct communication.
If further assistance is needed, the pack2go team is available to help both parties reach a fair outcome in line with our Terms of Service and the booking agreement.

Can I block dates after I've listed them?

Yes. You can amend or withdraw your listings at anytime. You remain in control of your calendar and can update availability whenever you need to.

Can I decline an offer?

Absolutely. You're never obliged to accept an offer. You can accept, decline or negotiate until you're happy.

Why should I complete bookings through pack2go?

Completing bookings through pack2go protects both you and your guests.
When a booking is made through the platform, payments are processed securely via Stripe, booking details are recorded, and both parties have access to support if it's ever needed.
It also ensures you're covered by our Terms of Service and helps us continue investing in marketing that brings more guests to your property

Why does pack2go ask hosts to keep bookings on the platform?

Our goal is to build a trusted marketplace that benefits everyone.
Booking through pack2go means:

  • Secure payment processing via Stripe
  • Verified booking records
  • Protection for both hosts and guests
  • Access to our support team if needed
  • Continued investment in marketing to bring you more bookings

The small booking fee helps us maintain the platform and grow our community of spontaneous travellers.

Why should I join now?

As one of our early host members you'll help shape the platform, receive priority support and benefit from our growing community as we launch. Plus, our first 200 host members will receive an accreditation on their listing and incentives including reduced membership fees and opportunities to earn credits via our referral scheme.