Questions? We've Got You.
Great holidays should be simple. Whether you're grabbing an incredible last-minute deal or turning an unexpected calendar gap into a booking, we've put together everything you need to know about using pack2go. If your question isn't covered, just drop us a message—we're a real team, and we'd love to help.
Everything you need to know about booking, hosting and making the most of pack2go.
How does pack2go work?
pack2go helps you discover great last-minute holiday stays that have become unexpectedly available.
You can browse Instant Deals, negotiate privately with hosts using Private Deals, or tell us exactly what you're looking for using Personalised Offers and receive offers directly from hosts.
What are Instant Deals?
Instant Deals are properties with automatic last-minute discounts.
The closer the arrival date, the bigger the saving—up to 50% off.
Simply book online at the advertised price
What are Private Deals?
Some hosts prefer not to publicly discount their property.
Instead, you can send them a private offer. The conversation remains between you and the host, allowing you to agree a price without affecting their public pricing.
What are Personalised Offers?
Can't find exactly what you're looking for?
Complete our short request form telling us your dates, destination and group size.
We'll send your request to suitable hosts, who can respond with their best offers.
It's completely free and there's no obligation to book.
Is it free to use pack2go?
Yes.
Searching, requesting offers and joining our community are all free.
You only pay when you book.
Are bookings secure?
Yes.
When you choose to book through pack2go, payments are processed securely via Stripe.
Hosts are verified before listing and we encourage all communication to remain within the platform.
Can I contact a host before booking?
Absolutely.
You can message any host before booking to ask questions about availability, facilities or your stay.
What happens after I book?
Once your booking is confirmed you'll receive confirmation details, payment confirmation and direct communication with your host regarding arrival information.
What if I need to cancel?
Cancellation terms vary between properties.
Each listing clearly shows its cancellation policy before you book.
Why are these properties discounted?
Most offers are created because a host has had a cancellation or an unexpected gap in their calendar.
Rather than leave those dates empty, they offer great value to spontaneous travellers.
How do reviews work?
Both guests and hosts can leave reviews after a stay to help future travellers book with confidence.
What happens if there's a problem with my booking?
We hope every stay goes smoothly, but if something isn't right, we're here to help.
If your booking was made securely through pack2go, please contact both your host and our support team as soon as possible. We'll work with you to understand what happened and help both parties reach a fair resolution.
Why should I book through pack2go?
Booking through pack2go means your payment is processed securely via Stripe and your reservation is protected by our platform.
You'll benefit from secure payment processing, a clear booking record, direct messaging with your host, and support from the pack2go team if you need assistance before or during your stay.
Your funds are held until after check-in for further protection against fraud or misrepresentation.
Once you've agreed a price with the host, simply complete your booking securely through pack2go.
I'm a host. Can I list my property?
Absolutely.
Visit our Host page to learn about our three flexible listing options and choose the one that best suits your business